Contact Us
Last updated: 14 August 2026
There are two different places to write, and sending your message to the right one will save you several days.
Questions about this website
Content corrections, ingredient or research questions, media enquiries, and anything about the information published here.
We reply within one to two business days.
Questions about an order
Order status, tracking, address changes, cancellations, refunds and billing. These are handled by BuyGoods, the retailer of record.
Use the support link in your order confirmation email.
We have no access to order records, payment details or tracking, so we cannot help with these directly.
Before you write
A good number of enquiries are already answered on the site, usually faster than an email round trip:
- Frequently asked questions — fifteen answers covering application, timeline, safety and ordering
- Full ingredient list — all thirteen ingredients with what each is for
- Realistic timeline — why nail changes take nine to twelve months
- Refund policy — the 60-day guarantee, step by step
- Shipping policy — costs, dispatch and delivery estimates
- Who should not use this product — including the tree-nut allergen warning
What to include in your email
For a content or product question, tell us what you have already read so we do not repeat it. For anything involving an order, include your order number and the email address used to place it — though remember that order matters must go to the retailer, not to us.
What we cannot do
We cannot give medical advice, tell you whether this product is appropriate for your particular nail, interpret symptoms, or advise on interactions with your medication. Those are questions for a physician or podiatrist, and we would be doing you a disservice by guessing. If a nail is painful, lifting away from the nail bed, or changing colour rapidly, please get it examined rather than emailing us.
Response times
Enquiries are answered in the order received, Monday to Friday. Messages sent at a weekend are picked up the following business day. If you have not heard back within three business days, check your spam folder before writing again.