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Refund Policy

Last updated: 14 August 2026

KlaroNail is sold with a 60-day money-back guarantee. This page sets out how it works in practice, including the parts that are easy to miss. Refunds are administered by BuyGoods, the retailer of record, not by this website.

The window is 60 days from delivery, not from ordering. It is counted from the date the package arrives. Note that 60 days is shorter than the nine to twelve months a toenail takes to grow out, so the guarantee period will close before an affected toenail has fully replaced itself. Decide on that basis.

What is covered

Any KlaroNail order placed through the official order page, whether the bottles are unopened, partly used or completely empty. You do not need to give a reason.

What is not covered

  • Bottles bought from third-party marketplaces, auction sites or unauthorised resellers. Only orders placed through the official retailer are covered.
  • Requests made more than 60 days after delivery.
  • Return shipping costs, which are paid by the customer.
  • The digital bonus guides included with the 6-bottle bundle. These are downloads and are yours to keep; they have no separate cash value and are not deducted from a refund.

How to request a refund

  1. Email the retailer's support team with Refund Request in the subject line. Include your full name, the email address used to order, and your order number from the confirmation email.
  2. Wait for the return authorisation and address. Support will confirm the returns address — in Largo, Florida — and any reference number to write on the parcel.
  3. Return all bottles. Every bottle from the order must be sent back, empty or not, together with the packing slip. Partial returns can delay or reduce a refund.
  4. Use a tracked service. Return shipping is at your cost, and tracking is the only proof of delivery you will have. Keep the receipt.
  5. Wait for processing. Refunds are issued within five to ten days of the parcel arriving at the returns facility.

How long the money takes to appear

Once the refund is issued it typically appears within three to five business days on a debit card and up to one full billing cycle on a credit card, depending on your bank. If ten business days pass after you have been told the refund was issued and nothing has arrived, contact your card issuer first, then the retailer.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete or is not what you ordered, contact support within seven days of delivery and include photographs of the parcel and its contents. These cases are handled as fulfilment errors rather than as guarantee claims, and you should not be out of pocket for return shipping on them.

Cancelling before dispatch

Orders move to fulfilment quickly. If you want to cancel, email support immediately with your order number. If the parcel has already shipped, the order becomes a standard return under the process above.

Chargebacks

Please contact support before raising a dispute with your bank. A chargeback filed while a refund is already being processed can freeze the refund and take considerably longer to resolve than an email.

Questions

General questions about this policy can be sent to support@klaronael.com. Bear in mind that we do not hold order records and cannot issue refunds ourselves — anything involving a specific order has to go to the retailer, and writing to us first will only add a step. See also the shipping policy.